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FREQUENTLY ASKED QUESTIONS
If you have a query and you cannot find the answer listed below, please contact us and we will be happy to help you.
How long will it take for my website to be designed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only you and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.
Once my website design is completed, what after-sales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance so that your website need never get out of date.
In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
Will my website design be Search Engine friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
How to choose which web designer to design my website? Why choose Deltaweb?
There are thousands of web designers - most advertise on the Internet trying to persuade you to place your website design in their hands. We are an established web development company delivering web design and Internet development services of any complexity to clients throughout South Africa and overseas. We design websites that are user-friendly, visually appealing, and creative in design and also have great functionality. They are effective as business tools. We know the value of the different web design features which can be used and we know which design features work and why they work.
If I choose a CMS (Content Management System) - can I be sure that my webpages are "Search Engine Friendly"?
Yes with the Deltaweb CMS all web pages created are Search Engine Friendly - you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use - effective and intuitive.
I hear that there are hidden costs associated with web design services. Is this true?
Not with us, no. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Do I need a database on my website?
This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.
How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask GCW to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.
We can provide an online content management system where you can either update individual products/pages/services or particular sections of your website, e.g. company news.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re-evaluation.
Can you provide all our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.
Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems, we do have the necessary backups in place to deal with this issue very quickly.
Do you use Flash animation in your website design?
Yes, we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in HTML. This way the search engines will be able to index your information.
Can I get e-mail with my website?
Yes, with every website we design or host, you get five free email addresses.
Do I need to install any software?
No software is needed for owning or maintaining a website.
When can I update my website content?
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system, then we can update the website for you. Our charges are very reasonable.
Is there any training provided with the Content Management System - CMS?
Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however, if at any time you have any questions, we are available at the end of the telephone to run through the procedures or answer any queries you may have.
How much will a website cost me?
The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around R800-R1500 whereas a full e-commerce website with a large number of pages and a CMS system could cost more than R3000. If you contact us we will be pleased to discuss with your website design requirements and give you a fixed quotation.
How many pages can I have on my web site?
You can have as many as you like, depending on your budget. From a search engines point a view - The more the better!
I already have a website and I need it updated. Can you help me?
Yes, we would be happy to look at your existing website and give you a quote for updating it.
Do you redesign existing websites?
Yes, we do. We can redesign, retaining your company corporate style, or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.
Do you display any banners or pop-up ads on my website?
Absolutely not! It's your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another suggested design in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
Will I find my website on the search engines?
Yes, we always design websites to be search engine friendly.
Once my website design is completed, can you provide web hosting?
Yes, you can arrange to host your website on one of our high performance web servers.
Now you have completed the website design - can I arrange that all my email goes through you and can you also provide Spam Filtering for my emails?
Yes - we can set up as many email boxes as you require and we also have an excellent Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.
Can I register a domain name through Deltaweb?
Yes, absolutely! Domain registration is an important service we offer. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services.
Who owns the website once the website design is completed?
The website belongs to you - we will send the entire website to you, should you wish to use a different web hosting and designing company, although we will do our very best to keep you satisfied at all times so that changing hosts would not even be a consideration.
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